Customer Care Associate (Hybrid)

We’re looking for someone who believes great customer service starts with caring about both the customer and the product.

As a Customer Care Associate, you’ll support customers across multiple ecommerce marketplaces and retail channels while becoming an expert on our growing line of home décor products. You’ll answer questions, resolve issues, process returns and warranties, assist retail partners, and work alongside our quality and product teams to continually improve the customer experience.

This is an excellent opportunity for someone who enjoys solving problems, learning new products, and working with a collaborative team.

Responsibilities

• Respond to customer emails, phone calls, chats, and marketplace messages
• Process returns, exchanges, warranties, and replacements
• Enter retail and customer orders
• Communicate order updates and backorders
• Learn our products inside and out
• Identify recurring customer issues and recommend improvements
• Inspect and process returned merchandise
• Maintain accurate documentation across multiple systems

Qualifications

• Passion for customer service
• Interest in products and how they work
• Strong written and verbal communication skills
• Detail-oriented with excellent organizational skills
• Comfortable using computers, Microsoft Office, email, and web-based systems
• Ability to multitask and prioritize
• Positive attitude and willingness to learn

Previous customer service or e-commerce experience is preferred 

Schedule (standard working hours: 7:00 AM – 3:00 PM)

• Monday & Tuesday: In Office
• Wednesday: Hybrid Optional
• Thursday: In Office
• Friday: Hybrid Optional

Why Join Us?

You’ll join a growing e-commerce company where your work directly impacts customer satisfaction and product quality. This role offers opportunities to grow your skills in customer service and e-commerce while working with a supportive team that values initiative and continuous improvement. 

We offer an excellent benefits package to include: paid vacation; paid sick time; holiday pay; health, dental, and vision insurance; paid Short Term Disability, Basic Life, and AD&D insurance; Flexible Spending Account (medical & dependent); supplemental life and AD&D; Long Term Disability and 401K with company match.

Interested and qualified candidates should send their resumes for consideration.

Please note this is not a remote position.

No relocation assistance or visa sponsorship is provided for this role.